Our Comprehensive Policies & Procedures for Coronavirus (COVID-19)

Guided Living has taken a comprehensive approach to mitigate the many concerns surrounding Coronavirus (COVID-19) in order to protect our clients in their homes.

In addition to our existing policies and best practices, our registered nurse team has created policies and procedures specifically for COVID-19. As an organization, we take seriously our obligation to our clients, caregivers and office staff to protect everyone’s health and well-being. We have implemented additional policies for screenings and checks, office protocols and oversight visits that have been implemented as a part of our process.

These policies are being reviewed daily based on incoming information and were developed with input from the Centers for Disease Control, Massachusetts Department of Public Health and communication with industry groups to document the most current best practices and recommendations.

As always, our team is available 24/7 to speak with you about any questions or concerns. If you would like to specifically speak with our RN Client Services Manager who is managing our response to COVID-19 on a daily basis, please call anytime 508-927-1213.

Procedures, Policies & Precautions Taken by Guided Living

  1. Guided Living is following all guidance from the CDC, state of Massachusetts and other credible sources. Our nursing team has participated in dozens of conference calls and webinars to keep up with the guidance that changes at a near daily pace.
  2. Personal Protective Equipment (PPE) is essential to prevent the spread of the COVID-19 virus. We are prepared with a supply of PPE and all of our caregivers and nurses will be wearing surgical level masks on all shifts indefinitely.
  3. Every single day prior to each shift, all caregivers are screened with a series of COVID questions prior to being allowed to clock-in with any client.
  4. We have screened all caregivers that work at other jobs in facilities. Any staff that work with patients in a facility that are COVID-19 positive have been taken off of their schedules with Guided Living during this time.
  5. All of our staff are Certified Home Health Aides (CHHA) and/or Certified Nursing Assistants (CNA) with experience. The entire team thoroughly understands the best practices for hand washing and other standard precautions to prevent the spread of illness. During this time our nursing team is reinforcing those best practices every week with the entire team.
  6. Our office is communicating daily with staff, clients and their families to check for any symptoms. We have a series of online dashboards the team uses to organize all of these daily communications and follow ups (also see section below).
  7. We are encouraging family members to limit their visits during this time and instead plan to connect virtually through the many options available.
  8. The entire Guided Living team is in constant communication and remains available 24/7 for our clients, their families and our staff.

How We Are Managing Information

At Guided Living we have built a series of internal online dashboards to assist our office team during normal times with communications for scheduling, general follow ups, client inquiries, etc.

During this time, we have built new dashboards to organize all of our ongoing daily communications and follow ups with staff and clients including symptom checks, travel checks and more based on official guidance. Below is a screenshot of one of our dashboards (blurry on purpose to protect private information) that enables our entire team to track this important information.

As a company, these procedures and tools keep our team thoroughly organized to protect our clients, their families and our staff’s health and safety.

Offices located in
Plymouth & Falmouth, MA

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